On October 22nd, Rehab Medical was named 2024 HME Provider of the Year by HME News. Chief Sales Officer Keith Hawkins attended the HME News Business Summit in Portland, Maine to accept the award.
The home medical (HME) industry is a subset of durable medical equipment (DME) and involves the use of medical devices and supplies in a patient’s home. HME News has hosted the HME Excellence Awards since 2002 and this award recognizes one HME company each year that positively impacts the industry they serve. Rehab Medical was selected as the award recipient this year due to its commitment to improving the lives of its patients, partners, and employees.
“This is an incredible award to receive as it shows that the work we are doing is being recognized and honored,” said Rehab Medical President Kevin Gearheart.
“It’s truly a team award and there is no way we could have impacted and improved the lives of so many of our patients, partners, and employees without all of us doing our part. This year has been very challenging for us, but the reason we continue to fight through it is because of our mission and our people.”
For nearly two decades the company has upheld these commitments by offering various development and engagement programs to its employees, utilizing innovative technology to provide their customers with order transparency, and building a unique set of systems and processes designed to elevate service excellence.
Through the development and engagement initiative, Rehab Medical employees can take advantage of life improving programs like the:
Tuition Reimbursement Program
This program allows employees to not only enhance their professional skills but also positions them to significantly impact the lives of those who rely on their services. This includes employees who are interested in obtaining an Assistive Technology Professional (ATP) Certification.
Employee Assistance Program
This program, sponsored by LifeMatters, gives employees access to free, confidential services to help manage stress, depression, personal problems, family and relationship concerns, child and elder care assistance, or financial concerns.
Leadership Exploration and Development Program
Designed to help leaders grow into more effective leaders, the LEAD program has seen more than 50 employees complete the 6-month course, all of whom have developed a leadership style, mission, and purpose that fosters personal and professional growth.
Mentorship Program
This 6-week course is designed to help new employees get acclimated to the company in a relaxed environment and build camaraderie with other employees.
These programs were designed to build a healthy workplace culture where employees enjoy going to work, feel respected, supported, empowered to succeed, and are highly valued. By investing in these programs, the company promotes employee growth and development that not only advances employee careers, but also ensures the highest standards of patient care.
“An exceptional organization, Rehab Medical understands the meaning behind ‘take care of your employees and they will take care of your patients’,” said President of Lieber Consulting, LLC and one of the judges for this year’s award, Miriam Lieber.
Lastly, the company’s use of innovative technology, an internal team of insurance specialists, and a unique service process has revolutionized the way healthcare professionals network with referral sources and payers. Navigating the complex insurance process can be overwhelming for patients and healthcare providers alike. However, Rehab Medical recognizes this and equips a support team of sales representatives, ATPs, patient care representatives, insurance specialists, and billing experts to prevent healthcare professionals from having to navigate this process alone.
“I would be remiss not to mention the systems Rehab Medical has developed to improve the rehab experiences of their patients/customers,” said Managing Partner and CEO of Paragon Ventures and the other judge for this award, Jonathan Sadock. “A robust social media presence and serving referral sources with exemplary service to outstanding fiscal management and leadership, Rehab Medical is a brilliant example of excellence in HME.”