Additional Patient Support
We also offer additional patient support designed to assist patients with their needs post-sale. Our Express Service Center aims to streamline service and repair orders while enhancing the patient’s overall experience, the myRehabMedical mobile app provides transparency into new and existing orders, and our 30-Day Fit 4U Program provides patients with courtesy visits for adjustments. We provide these additional services to ensure our patients receive the care and commitment they deserve.
Rehab Express Service Center
Rehab Medical launched its industry-first parts center called the Express Service Center to combat inventory shortages faced by manufacturers when ordering wheelchair parts. We understand the importance of speed to mobility freedom when repairing a broken wheelchair, and maintaining our own inventory of parts helps us to provide repairs at an industry-leading pace.
Real Time Order Tracking
Available on both Apple and Android devices, myRehabMedical is designed to help mobility users easily track new orders, submit service tickets, learn tips and tricks on how to get the most out of their equipment, and stay connected with those in the wheelchair community.
myRehabMedical offers customers nationwide real-time updates on active and past orders at the push of a button. The application ties directly into Rehab Medical’s database, thus providing instant order updates without having to rely on a third party to make changes. What we know, you know.
30-Day Fit 4U Program
Rehab Medical strives to provide an exceptional service experience during both the sales and service process. Our 30-Day Fit 4U program is proactively designed to deliver service excellence and create an environment of support for our patients and referral partners. All follow-up support and service may be obtained by contacting our service center at 1-866-424-4500.
WITHIN 30 DAYS
All service requests initiated within the first 30 days of delivery will be provided as a courtesy to our clients. Common courtesy requests include but are not limited to the following:
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Programming and seating adjustments
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Re-training on equipment
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Troubleshooting
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Cushion exchange and more
AFTER 30 DAYS
Once 30 days have passed, all covered services will be billed to the insurance and non-covered services may be charged out of pocket. Most insurances describe a covered service as a repair which is not covered by the manufacturer’s warranty and meets one of the following criteria:
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The repair is necessary to make the equipment usable; or
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The service requires the skill or special tool of a qualified technician
ONGOING ASSESSMENT
Many clients with progressive conditions and complex positioning needs may need re-assessment within the first year of delivery. By contacting our service center, we can gladly coordinate this process to help ensure our patients are thoroughly supported.
Service & Repair
Rehab Medical’s Service and Repair Team will first attempt to resolve and troubleshoot service issues over the phone. Should further service be needed, a Service Technician will be scheduled to arrive at the patient’s home and test the equipment on site. When an item needs to be replaced or repaired, Rehab Medical works directly with the patient’s insurance provider to ensure that repair is covered under their current plan. Repairs are then completed on site.
If replacement and repair requires ordering of parts, an additional on-site visit, etc., Rehab can offer a loaner chair while the existing one is being repaired. A 10-point inspection is completed at Rehab Medical’s facilities to ensure all equipment is compliant, safe, and in top working condition. To fill out a service request or get your questions answered, contact us today.
